Return and Refund Policy

Managing Disruptions sells digital products only. All purchases are for immediate digital delivery.

Right of Withdrawal

Before completing your purchase, you will be asked to confirm your consent to immediate delivery of the digital content and your acknowledgment that you thereby lose your right of withdrawal, in accordance with Article 16(m) of EU Directive 2011/83/EU. By confirming and completing your purchase, you waive your 14-day statutory cooling-off period.

No refunds are issued for change of mind once a digital product has been delivered.

Technical Delivery Issues

If you have a technical problem accessing your purchase, contact us at me@lauratomasjimenez.com. We will work with you to resolve delivery issues.

Defective Digital Content

If the digital content you purchased does not conform to what was described at the time of purchase (for example, it is inaccessible, corrupted, or materially different from its description), contact us at me@lauratomasjimenez.com. We will assess the issue and, where applicable, provide a replacement or remedy in accordance with your rights under EU consumer law.

Erroneous Purchases

We do not issue refunds for accidental purchases or change of mind. If you believe a technical error caused a duplicate or unintended charge, contact us at me@lauratomasjimenez.com and we will investigate.

Contact

Managing Disruptions

Operated by Laura Tomas Jimenez

KVK: 92100538

BTW: NL004936214B50

Van Loostraat 8, 2013 PL Haarlem, Netherlands

me@lauratomasjimenez.com